Terms & Conditions
TERMS AND CONDITIONS
Cindys Jumpers LLC Terms and Conditions of Lease
Before checking the box to acknowledge and agree to this contract Lessee agrees that he/she has read the entire contract has agreed to all terms and conditions herein and has had all questions he/she may have answered to the Lessees full satisfaction and understanding. Lessee acknowledges all safety information has or will be fully briefed to the appropriate supervision personnel.
Lessee (customer) agrees ALWAYS supervise any and ALL items that are rented used leased borrowed loaned. Customer agrees they will enforce and adhere to all basic rules guidelines capacities and recommendations of any rented item.
Lessee (customer) agrees that if the item(s) is damaged beyond normal use that he/she will reimburse Cindys Jumpers LLC (company) for the full price to fix the damage and/or the full replacement value of the rented item.
Adult Supervision Required >> Customer agrees to have dedicated attendant supervision on each inflatable/ride at ALL TIMES. Each slide requires a dedicated attendant at the top and bottom of slide. Each obstacle or interactive requires an attendant at entrance and exit. Adult supervision is required at all times on all items. It is the customers responsibility to inform riders of safety rules.
1. DELIVERY AND PICK-UP
Reservation Length: All rentals are for a 10 hour rental term all rentals over 10 hours will be charged according to the number of hours rented. Earliest deliveries start from 8am on the day of the event and can range to the customers desired delivery time.
Delivery: Delivery fees apply depending on distance traveled (check Delivery Areas page for more info). Delivery times should be arranged about 1-3 hours before the start of your event however deliveries can be made between your set delivery time and up to 2 hours before (this is necessary in order to meet all customers requested reservation times). If your rental is time sensitive and needs to be delivered by a very specific time then make sure to let us know upon placing your order. Additional fees apply.
Deliveries for overnight orders are required to be scheduled for delivery no earlier than 12pm since it will be picked up the next morning. Make sure to check and count all rental equipment before you sign the rental contract. Once the customer signs they are responsible for all rental items stated on the rental contract.
Pick-up: Pick-ups will begin from your requested time and not before but can range up to 2 hours after (since drivers have more than one order they may be delayed). If you are finished using the bouncers before the pickup time you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified. Overnight pick-ups are done the next morning between 8am - 12pm usually the majority of the pick-ups are around 12pm since drivers have to finish their deliveries for that day before picking up overnight orders unless the driver needs your rental items for another order they can pick-up as early as 8am.
2. SET UP
Inflatables can be setup on grass concrete asphalt hardwood or artificial grass. Cleaning fees apply for units to be set up on dirt; customer MUST notify Cindys Jumpers during reservation. It is the Customers responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If upon delivery time Cindys Jumpers discovers there is not enough space for setup then a customer may still be required to pay for the rental even if we have to exchange the rental for a smaller item that fits or if the order is cancelled entirely. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet. Cindys Jumpers only set-up inflatables and canopies; all other rentals the customer is required to set up such as tables/chairs carnival games carnival booths linens concession machines umbrellas cocktail tables etc. Cindys Jumpers can set up other rental equipment at the customers request for an additional fee.
3. STAIRS
Following products can NOT go up any steps/stairs: Margarita Machines Soft Serve Ice Cream Machines All Inflatables and Photo Booth. There will be an additional fee if customer has stairs for all other smaller rentals such as tables chairs linens etc.
4. DUNK TANKS / WATER SLIDES
Dunk Tanks require a water source nearby the setup. Water hoses are not included but are available for rent for an extra fee. Fill up is depending on water pressure but can take up to 1 hour to fill up. Dunk Tank holds 300 gallons of water.
Water slides require a regular garden hose (not provided) within range of the setup area. We have garden hoses available to rent for an extra fee. Water slides are recommended to set up on grass setups or if placing on cement it is highly recommend to rent a foam mat from us for an extra fee to place under pool area for safety. Water should be turned off when the water slide or slip n slide is not being used.
5. SITE PREPARATION
Customer must make sure setup site is ready (i.e. lawns mowed vehicles/obstacles out of the way animal feces removed setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time in which case a re-delivery fee might be applied. Customer gives Cindys Jumpers employees and sub-contractors permission to enter their property to drop off or pick-up rental equipment even if the customer is not present.
Underground Utilities: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines gas lines septic system etc.) that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment or landscaping resulting from equipment installation. It is recommended you contact DIG ALERT at 8-1-1 or 800-422-4133 before our arrival.
6. PAYMENT
All customers are required to show a valid identification (drivers license state issued ID or passport) upon delivery to be able to sign the rental agreement. Only adults over the age of 18 are able to sign the rental agreement.
Deposit: A deposit of 10% is required when placing an order through our website or by phone. We do require credit card information for all rentals to be held on file for security reasons for 60 days.
Credit Card: All major credit cards are accepted. To pay by credit card customer must pay before delivery time (either during reservation time or upon confirmation).
Check: Cindys Jumpers does not accept personal checks. The only type of checks accepted are business checks and school PTA checks. All checks must be made payable to: Cindys Jumpers LLC. All returned checks will be charged a $35 penalty fee.
Cash: The preferred method of payment is C.O.D. (Cash on Delivery). Customer can decide to pay COD for remaining balance on delivery but after paying the required deposit of 10% on a credit card. Customer is required to have exact cash amount for the balance due since drivers do not carry change with them.
Collections: Any balance that is unpaid after 30 days of the event date will be sent to collections. We will make our best effort to contact you via phone and email to notify you of any unpaid balances. If after 30 days we still do not get a reply back or payment made for outstanding balances due then we will have to send the invoice to collections for further processing.
Tax: The property is being leased (rented) in substantially the same form as acquired by the lessor (renter) and the lessor (renter) acquired the property in a transaction that was a retail sale with respect to which the retailer reported and paid sales tax or as to which the lessor (renter) has paid use tax measured by the purchase price of the property. Therefore there is no tax charged to our rental products.
Credit Card Disputes: The customer who signs this rental agreement agrees to pay and repay all rental charges in case of a credit card charge dispute plus all associated fees. Customer will be sent to collection if invoice is not fully paid within 30 days of services rendered and may be subject to criminal charges filed if credit card dispute was reported as fraudulent. Cindys Jumpers LLC may also take the customer to civil court to have a court rule on a judgment for non-payment for services rendered.
7. CANCELATION POLICY
If a customer decides to cancel their reservation they must at least 24 HOURS (1 days) before their reservation day. If the customer cancels their order the day of the rental they will be charged the whole rental amount.
If the customer cannot get a hold of the company or has called after business hours it is still the customers responsibility to leave a message in the companys messaging system about cancelling their reservation or sending an email to cindysjumpers@gmail.com regarding the cancellation. All cancelled orders will receive a rain-check (store credit) valid for 1 year from date of cancellation.
It is the customers responsibility to contact Cindys Jumpers to cancel their order or go through with it during these rain/inclement weather days before 8am . If customer decides to cancel order once Cindys Jumpers driver has already arrived at their location than Cindys Jumpers reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.
8. RAIN POLICY
In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CONTACT and cancel before 8am on the day of the event (voicemail and emails before 8am are ok for cancellation). If customer cancels the order it will be canceled for the rest of the rental period with no guarantee that Cindys Jumpers can deliver if weather conditions get better.
If customer decides to go ahead with the order even though the weather forecast says it will rain but it is not actually raining at the time then we will go ahead and deliver the order. However if it does start to rain during the rental time Cindys Jumpers reserves the right to cancel the order due to safety concerns with NO refund provided.
During rain/inclement weather it is unsafe for anyone to play inside the inflatables therefore we do cancel orders during raining/inclement weather days. However since people do have events and parties that are usually planned out weeks/months before or may take place indoors we give customers the option to deliver the order or cancel it for days that are predicted to rain.
9. PARK RESERVATIONS
Customer must be present at the park at least 1-2 hours before the time of delivery. Permits: Customer should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks some dont require it so please check with park officials to make sure. If a permit is required but customer did not obtain it or falsified information park officials may require the bouncer to be picked up during the event in which case there will be no refund. All permit copies must be emailed to us at cindysjumpers@gmail.com before your event date.
Water Units: Water units cannot be setup at a park since a dedicated water supply and water hose are required something that parks dont provide for their guests.
Non-Inflatable Rentals to Parks: We do not deliver to parks unless customer has a jumper rental and a permit. If customer would like to rental tables/chairs only they are available for store pick up.
10. PERMITS LICENSES AND INSURANCE
The customer assumes all risk and full responsibility when acquiring permits licenses and additional insurance. The customer is responsible to acquire all permits and/or licenses if required by local ordinance. The company will provide proof of insurance upon customer request. Additional insurance must be requested at least (10) ten business days before event.
11. ELECTRICITY RESPONSIBILITY
Providing adequate electricity is solely the customers responsibility. Customer must make sure there are an adequate number of electrical outlets with sufficient power to keep the units working properly. A Generator is required if there are no electrical outlets available at the setup location (i.e. parks fields parking lots). Generator rentals are available for an extra fee.
Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI most new electric outlets are). Please check all electricity outlets you plan to use for Cindys Jumpers equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays constant deflation) therefore we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.
Extension Cords: Please be ready to provide extension cords to drivers if the setup location is further than 25 feet away from the outlet you plan to use. Cindys Jumpers does rent extension cords at $5 per cord. Extension cords used must be 3-prong cords that are UL and CE approved and no less than 14/3 gauge.
Customer is subject to an additional charge of $35.00 for all service calls due to electricity. A 4000 watt generator rental is required for all park reservations regales if there are outlets at the park if the park gives customer permission to use outlets or the customer has their own generator. All customers are required to make sure they have enough electricity for all rentals. There will be no refunds for cancelled order due to customer not having enough electricity on site.
12. CONCESSION MACHINES
Mostly all concession machine rentals (unless if cart is rented for machine) are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. Most concession machines come with all the accessories needed for 60 servings unless otherwise stated. Driver is responsible for instructing customer of the correct operation of the concession machines and customers signature of rental agreement is proof of drivers instructions. Cindys Jumpers also provides operation instructions on how to use the machines on our website under each concession machine description and by email.
Note: Snow Cone machine rental does not include ice cubes and should be provided by the customer (can be purchased from any supermarket). It is recommended to have about 1/2 pounds of cubed per serving. Example: 30 lbs. of ice cubes for 60 servings etc.
13. SUPERVISION OF INFLATABLES
Customer is responsible for supervising the safety and conduct of all participants using Cindys Jumpers products. Therefore there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit) which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT AT ANY TIME be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food silly string or items not allowed. Cindys Jumpers does not provide attendants. All concession machines should only be operated by a capable adult. Children should never be allowed to operate any concession machine under no circumstances. All basic jumpers and most interactive games require 1 adult supervising. All dry slides and water slides require 2 adults supervising (one on top of the slide and one at the bottom). All obstacle courses require 2 adult supervising (one at the beginning of the obstacle race and one at the end).
14. WEIGHT LIMIT
There is a weight limit of no more than 800lbs all inflatables no more than 200lbs on all adult plastic chairs and no more than 250lbs on all resin chairs and dunk tanks.
15. THIRD-PARTY MEMBERS
All third-party members who are reserving units from Cindys Jumpers must first be approved by Cindys Jumpers by filling out a sub-contracting contract and be set-up as an approved sub-contractor. Please contact Cindys Jumpers at (562) 841-7719 to receive the third-party member application. A third-party member is a sub-contractor renting our equipment and sub-leasing it. Sub-contractor must be fully insured and name Cindys Jumpers LLC as additionally insured under their liability insurance policy.
16. PERMITED USE
The customer warrants that: (a) prior to the use of any equipment the customer has or will inspect the equipment to confirm that the equipment is in a safe condition and suitable for the customers intended use; (b) the customer agrees that any person at the delivery address is authorized to accept delivery of equipment. Customer agrees that accepting equipment includes indication of where the equipment will be placed for the intended use; (c) the customer agrees to immediately notify the company if the equipment is lost damaged vandalized stolen unsafe disabled malfunctioning levied upon threated with seizure or if an incident occurs. (d) Customer agrees that the company is not responsible to provide an operator for any customer operated equipment unless others specified by the company or unless an affiliate of the company is requested with this agreement as the indented operator of the Customer operated equipment.
17. GENERAL RULES FOR SAFETY OPERATION
Units must be operated over a smooth compatible surface such as grass or hard top surface. There is an additional fee for dirt weeds and dry grass surfaces that are deemed as potentially damaging to equipment. We reserve the right to refuse setup on any surface and setup in a different area if available. Unit cannot be moved by lessee after placed by the company. Unit MUST BE properly anchored prior to use. Company will anchor unit initially and the anchors MUST NOT be removed during period of use. Never attempt to relocate adjust or service a blower. Never use during high winds (20 mph) gusty winds thunderstorms or lightening. The unit can turn over in high winds even if anchored and this could result in injuries to the users. Do not resume use until adverse weather conditions have ceased. Always follow the manufacturers guidelines located on the unit itself.
18. ADDITIONAL SAFETY RULES
Before entering the unit have the users remove their shoes eyeglasses belt buckles and any sharp objects. Never play jump or enter a partially inflated/deflated unit. Never allow the users to climb or play on the outside or inside walls of the unit columns netting or roof of unit. Always follow the number of riders and rules posted on the unit itself. Do not plug or unplug the motor repeatedly as this will cause the unit to burn up and you will be responsible for any resulting damage. Always have an adult present which has reviewed and understands both this contract and the rules posted on the unit itself who can supervise the riders. Never allow the users to be unsupervised in or around the unit. Never allow more users than the maximum number of users per age group as described within this lease and on the unit itself. Never place a hose or water on or into the unit unless authorized by Company. Do not allow horseplay on in or around the unit. Always follow the directions for use on the unit itself. Only children of the same age group are to play on the unit at the same time.
19. GENERAL MALFUNCTION
If a generator is used to provide power they may shut off or fail beyond our control. In the event of a generator malfunction as a result of the equipment and not the customer the customer agrees to allow the company 60 minutes time to troubleshoot repair or replace a malfunctioning generator. If more than 60 minutes is required a prorated refund will be given based on pieces directly affected by the generator and rounded into 15 minute intervals. All other factors such as weather failure to provide adequate power crowd size temperature potential loss of income emotional distress disappointment etc. shall not be a factor in determining or calculating an adjustment.
20. GENERAL EQUIPMENT MALFUNCTION
In the event of an equipment malfunction as a result of the equipment and not the customer the customer agrees to allow the company 60 minutes time to troubleshoot repair or replace malfunctioning equipment. If more than 60 minutes is required a prorated refund will be given based on pieces directly affected by the generator and rounded into 15 minute intervals. All other factors such as weather failure to provide adequate power crowd size temperature potential loss of income emotional distress disappointment etc. shall not be a factor in determining or calculating an adjustment.
21. FAILURE TO PROVIDE EQUIPMENT ORDERED
The customer acknowledges that unexpected incidents can delay or prohibit the arrival of equipment. The company will do as much as possible within reason to provide equipment ordered buy may not be capable of doing so. The customer agrees that: (a) the Company has the right to substitute equipment of equal or greater value at any time up to the end of the event; (b) the company has the right to charge the entire amount of the original equipment for the substituted equipment and/or charge more than the original price for any substituted equipment if determined necessary by the company; (c) the customer agrees to accept any substitute as long as the original idea of the equipment was maintained and the value of the equipment remained the same or became greater. If equipment cannot be substituted the full amount of the rental of that specific item including the deposit shall be returned to the customer. The customer agrees that should equipment not be provided as was agreed upon in this agreement; the customer will hold the company harmless and will agree to receive in compensation only the original amounts paid by the customer for the equipment. Customer agrees not to pursue further legal action or recourse against the company or equipment.
22. DELIVERY AND OPERATIONAL DIFFICULTIES
The customer acknowledges and understands that many of the attractions rented from the Company may present delivery and/or operational difficulty. The customer agrees; (a) to make all information concerning an events delivery methods or circumstances including making the company aware of obstacles such as stairs ramps sidewalks distances over (100) one hundred feet from a vehicle backyard deliveries gate restrictions pathway obstructions or narrow pathways animal issues deliveries on to decks terraces sand or inside of a building available to the company before confirmation of rental price can be assessed. It is the customers responsibility to ensure the area for setup and pathway for delivery is firm dry and has acceptable access.
23. ADDITIONAL TERMS OF LEASE
Company is not responsible for bad weather; disruption of electrical service and/or unfavorable conditions that may arise and no charges or fees will be reimbursed as a result. ABSOLUTELY NO silly string or similar items such as but not limited to food drinks confetti foam or trash in or around the unit at any time; Silly string and like objects will cause permanent damage to the unit and lessee will be responsible for the full replacement value of the rented unit and/or assessed a $100.00 cleaning fee if the unit is determined not to be permanently damaged. Lessee agrees not to operate the unit(s) in a manner contrary to this contract and the rules of use on each unit. If lessee operates the unit (s) in a manner contrary to the contract and rules of use on each unit and the unit is damaged Lessee agrees to pay the cost or repair or full replacement value of any damaged equipment or unit. Lessee agrees that the equipment leased is for Lessees own use and said equipment is not be loaned sub-let mortgaged or in any other manner disposed of by Lessee. Lessee further agrees to be liable for any loss of said equipment by reason of fire theft or any other cause.
24. HOLD HARMLESS PROVISIONS
Lessee agrees to indemnify and hold Company harmless from any and all claim actions suits proceedings costs expenses fees damages and liabilities including but not limited to reasonable attorneys fees and costs arising by reason of injury damage or death to persons or property in connection with or resulting from the use of the leased equipment. This includes but is not limited to the manufacture selection delivery possession use operation or return of the equipment. Lessee hereby releases and holds harmless Company from injuries or damages incurred as a result of the use of the leased equipment. Company cannot under any circumstances be held liable for injuries as a result of inappropriate use God nature or other conditions beyond its control or knowledge. Lessee also agrees to indemnify and hold harmless Company from any loss damage theft or destruction of the equipment during the term of the lease and any extensions thereof.
25. DISCLAIMER OF WARRANTIES
Company makes no warranty of any kind either express or implied as to the condition of or performance of any leased equipment and Lessee agrees to immediately cease use of the equipment and contact Company if any of the lease equipment develops any indication defect or improper working conditions. Lessee agrees to use the equipment at Lessees own risk.
26. BREACH/IMDEMNITY/ARBITRATION
In the event that Lessee breaches any of the terms of this lease that Lessee will pay for all consequential damages and further indemnify Company for all costs incurred by Company incurred in enforcing the terms of the lease or in defending any claim or lawsuit arising out of the operation of said equipment including the amount of any judgment attorneys fees and costs. If Company determines within its own discretion that Lessee has failed in any way to observe or comply with the conditions of this lease Company may exercise any of the following remedies: termination of this agreement; re-enter property and retake the equipment; declare any outstanding rent and charges immediately due and payable and initiate whatever legal proceedings necessary to recover said equipment or monies; and/or pursue any additional remedies available it by law. If a conflict arises Company and Lessee will abide by the California state laws and forgo filing a lawsuit to solve the dispute.
BY CHECKING THE "AGREE" BOX ON OUR WEBSITE DURING CHECKOUT YOU ACKNOWLEDGE THAT YOU ARE THE LESSEE CONTACT PERSON LESSEE REPRESENTATIVE OR OTHER INDIVIDUAL ASSUMING THE ROLE OF LESSEE ACKNOWLEDGE THAT I HAVE COMPLETELY READ AND UNDERSTAND THIS CONTRACT AND ANY AND ALL ACCOMPANIED ADDENDUM(S). I UNDERSTAND THAT I AM SOLEY RESPONSIBLE FOR ADHERING TO THE TERMS SET FORTH BY THIS RENTAL CONTRACT AGREEMENT AND ANY AND ALL ACCOMPANIED ADDENDUM(S).
