FAQ

You can call us at (562) 841-7719 Monday-Friday 9am-6pm, Saturday-Sunday 7am-3pm, or your can book online at www.cindysjumpers.com. 10% deposits is required to book your order.

You will need the following:
-CA Driver's License or CA ID Card.
-Vehicle Registration of the vehicle that is being used to pick-up.
-Credit Card (Visa, MasterCard, Discover or American Express) the name must match. We will not accpt cards that the cardholder is not present.

The only items that are allowed to be picked up are small concessions such as popcorn machines, carnival games, carnival booths, generators, tables, charis, etc. Some of the items that we don't allow pick-ups are items like, inflatables, margarita machines, ice creams, frame tents, etc.

A 10% deposit with a credit card is required and the balance is due in CASH only upon delivery before set up. Business checks or school checks must be payable to "Cindy's Jumpers, LLC" but only with prior approval, we do not accept Personal Checks.

If you are looking for a particular theme or a slide combo we recommend at least 2-3 weeks before your event. We may still have some jumpers available last minute if you don't mind the size or style. For same day reservations, we require full payment with a credti card by phone when you call to place the order. Payment is non-refundable for same day reservations in case you change your mind and want to cancel.

All payments and deposits are non-refundable. If you cancel your order you will receive a raincheck (store credit) valid for 1 year fromt he date of cancellation to use on another rental in the furture.

We reserve the right to cancel your order if there re heavy rains or winds over 15mph. If your order is cancelled you will receive a raincheck (store credit) valid for 1 year from date of cancellation. If you deside to keep your order and we delivery it, there will be NO REFUNDS after we drop it off even if it starts to rain later in the day.

There is a $20 fee for overnight for every item with a rental value of $84 or more. We will only allow overnight rentals if our equipment is secure in the backyard. We don't allow overnight rentals in unsecured front yards.

Yes. We offer up to 50% off any consecutive day rental for the same item (only if we leave it overnight in a secure location). We also offer 7% off for schools or church events (church events must be held at the church grounds). Like us on facebook to get the latest special promotions we have. Facebook fans get $5 off. Use coupon code at checkout: facebook5. We also have a cash discount of 5%, apply coupon code: cash5 at checkout to get discount.

Yes we are fully Licensed and Insured. A proof of insurance is available upon request. We also provide additional insurance certificates for an extra charge.

Yes, we are an appoved vendor for the CA State PTA.

Yes, we respond to numerous spontaneous requests for donations and sponsorships from people doing good in the community. Donations for non-profit organizations and fund-raisers are given out quarterly, usually in the form of an equipment rental. Recipients are chosen based on the size, character organization and location. First priority is given to small, local, charitable groups. If you're interested in receiving a donation for your organization, please email us a letter outlining your event and cause with your 501(c)(3) Tax Id number. We will review your request and get back to you within 72 hours. We will need about 2-3 months notice to fill donation request, if approved.