Terms and Conditions
RESERVATION LENGTH:
As stated on the rental contract.
1. DELIVERY
1.1 Payment Due: If a payment is due the driver will collect the payment upon arrival before set up. Drivers can only accept CASH or business/school checks only. Purchase Orders must be pre-approved. Customers must pay with exact "CASH ONLY" as drivers do not carry change. Credit card payments must be paid in full 2-DAYS before delivery.
1.2 Delivery/Pick-Up Window: Drivers will deliver between selected time and up to 1-hours before and pick up between selected pick-up time and 1-hour after. Please have your cell phone ON, and answer in case drivers need to call you.
1.3 Delivery Details: Make sure path is clear for driver to deliver your rental equipment. If vehicles, trash cans or other obstacles must be moved for driver to delivery then please make sure this is done before the delivery driver arrives. Gates must be at least 36" wide for regular jumpers and 48" wide for combos/water slides. Yards must be cleaned before setting up inflatables. We do not go up or down stairs with inflatables or other heavy rentals. If stairs are present and are not disclosed upon reservation, we will cancel the order, and no refunds will be issued.
2. PAYMENTS
2.1 Cash due on delivery if a balance is due.
2.2 Credit Card Payments must be paid before delivery.
2.3 Check only business or school checks are accepted with prior approval. We do not accept personal checks.
2.4 Purchase Order (PO) is a net30 day pay after services, only with prior approval.
3. CONTRACT
Please sign the contract digitally before your delivery.
4. OVERNIGHT RENTALS
4.1 All overnight rentals will have to be in a secured backyard only. We DO NOT allow inflatables to be left overnight in front yards. Overnight fee is 10% of order total. Overnights are guaranteed until 9am next day. Please turn OFF sprinklers to avoid the units getting wet and getting charged a cleaning fee of $150. Overnight can be cancelled and unit scheduled for same day if driver determine unit is not secured.
5. SET UP OF RENTALS
5.1 We DO NOT set up rental items except inflatable and tents/canopies only. All other rentals must be set up by customer. We can set up for an additional charge, call our office for set up fees.
6. ELECTRICAL
6.1 Electrical Make sure there is a good working 20-amp dedicated outlet within 50' of the set-up location for each blower. For water slides and dunk tanks, make sure there is a water source nearby. No refunds will be given if customer does not have enough power onsite. DO NOT use power strips with multiple connections plugged in from the same outlet. DO NOT use more than 1 (50') extension cord per blower or machine. Using more than 1 extension cord will cause the extension cords to heat up and cause a fire hazard. Generators are always recommended when renting multiple units. Generators must be used outdoors only. If generators are not rented from us, all electrical responsibility to power all units will be the customers responsibility. Generators must only be used outdoors. If generators are needed and need to be added on the same day as the event, there will be extra fees.
7. PROBLEMS WITH RENTAL EQUIPMENT
7.1 If you have any problems with any rental equipment at all, it’s important that you call us on 562-841-7719 to report any issues as soon as possible. Do not wait until pick up or the next day to report any issues.
8. EXTRA FEES CHARGED
8.1 WET FEE: $150 PER UNIT: charged to any dry unit that is not a water slide that gets wet either intentionally or unintentionally.
8.2 DIRTY FEE: $150 PER UNIT: charged for set up on dirty because of the extra cleaning required for these set-ups. Please disclose this info when placing an order to avoid being charged on the day of the delivery.
8.3 SILLY STRING FEE: $300 PER UNIT: fee charged for silly string found on any of our inflatables, per inflatable. Silly string will not come off and will permanently damage the vinyl on any inflatable. DO NOT USE SILLY STRING ANY WHERE NEAR OR ON THE ANY INFLATABLE!!
8.4 RE-DELIVERY FEE: $50 FEE if driver has to re-deliver in case no one was present upon delivery to accept delivery. The re-delivery fee will be charged.
8.5 RELOCATION FEE: $100 PER UNIT If driver needs to move a jumpers or tent after they have been set up, there will be a relocation fee of $100 per unit/tent. Please make sure to select the exact set up area to avoid having to relocate a unit or tent after set up.
8.6 STAIRS/ELEVAOTRS/RAMPS: If your delivery crew needs to take stairs, elevaotrs and/or ramps up or down to delivery equipment there will be an extra charge charged. Please disclose this information upon booking to avoid being charged the extra fees upon delivery. Fees vary based on location type.
9. LOST/MISSING ITEMS
9.1 If any of our rental equipment gets damaged, lost, stolen or misplaced you will be responsible for paying the retail value and/or replacement costs of all missing equipment. Do not let anyone take possession of our rental equipment unless it’s the same delivery driver who delivered your rentals. Customer is responsible for all equipment from the time we deliver until we take possession at pick up.
9.2 Park rentals, if your party is done early, please call to request an earlier pickup, but DO NOT leave our equipment alone. You must stay until driver arrives to pick up.
10. MEASURING AREA TO FIT RENTALS
10.1 Customer is responsible for making sure all rental items fit. It is the customer's responsibility to measure the set-up areas for all inflatables and tents/canopies to make sure they fit before delivery. No refunds will be issued for equipment that does not fit and gets cancelled.
11. LAST DAY TO MAKE CHANGES TO ORDER
11.1 Last day to make changes to any order is a day before your delivery. No changes allowed on the day of your event. Overnights will not be allowed unless they are scheduled a day before delivery.
12. CANCELLATIONS
12.1 To cancel please do so by calling us 562-841-7719 and speaking with someone or emailing us at cindysjumpers@gmail.com.
12.2 Cancellation Policy: All payments and deposits are non-refundable. If an order is cancelled with 7 or more days from event date, we will issue a raincheck (store credit) valid from 1 year (365 days) from date of cancellation. If order is cancelled within 6 or less days, the full amount will be charged as a cancellation fee. Raincheck credit must be used before the 365th day or the credit will be lost. All raincheck credit must be used in one transaction and cannot be used in multiple orders.
12.3 Weather Cancellations: Rain or High Winds over 25mph are the only cancellations allowed on the same day, before set up without any penalties. Cancellations on the same day due to rain/high winds will need to be cancelled before set up.
13. WEATHER
13.1 Customers can cancel same day, due to rain, before setting up and get issued a raincheck for a future date valid for 1 year from date of cancellation. If customer agrees to accept delivery, there are no refunds or cancellations allowed after set up or delivery. We reserve the right to cancel or reschedule any event with high winds over 15mph or heavy rains if we deemed unsafe. If high winds are present or rain are present, you are required to turn off all inflatables and no use them until it is safe to use them again.
14. AIRBNB, RENTAL PROPERTIES, APARTMENTS, ETC.
14.1 NOT ALLOWED. We do not allow our rental equipment to be rented at AIRBNB's, short-term property rentals or Apartments.
15. DAMAGE WAIVERS
15.1 Damage Waiver is 8% of your order total, and this waives any unintentional damages cause to our rental equipment during your rental. It DOES NOT cover intentional damages or theft. Damage Waiver is not insurance. Last day to add the damage waiver to your order is one day before the delivery date.
16. PARK RENTALS
16.1 All park rentals require an approved permit by city or county. Customer is responsible for paying the permit fees and obtain a fully approved and singed permit prior to booking an order. Please email all pages of signed, approved park permit to us at cindysjumpers@gmail.com along with permit holders photo of ID or Driver's License upon booking online to avoid cancellations. If permit is not received same day order is placed, the order will be cancelled until permit and photo ID is received. Payments and deposits are non-refundable. Order will be reinstated once permit and photo ID is received.
17. FIRE MARSHALL INSPECTIONS
17.1 Customer is responsible for all Fire Marshall Inspections related to their event. This includes generator barricades, fire extinguishers, and other fire Marshall requirements based on the Fire Marshalls regulations based on their event. Customer is responsible for following all fire codes and guidelines for their specific event. For more info on this, contact your local Fire Department.
18. CONTACT US
18.1 We want your party to go as smoothly as possible. If for any reason you have any questions, issues or concerns regarding your rental please call us immediately, 562-841-7719. We have a fully trained, customer-friendly staff on standby by to assist you. IF YOU NEED ASSISTANCE AFTER BUSINESS HOURS, EMAIL US FOR A FASTER RESPONSE AT CINDYSJUMPERS@GMAIL.COM
